Trading Company Details
Therefore Limited t/a bytherefore.com
2 Scala Street, London, W1T 2HN, UK.
Tel +44 (0)20 8772 6751
Fax +44 (0)20 8772 6768
info@bytherefore.com
Registered in England & Wales at above address
Company Number 2791850
VAT Registration GB 626300865
Other variations on our trading names do exist and are in use by other companies, we are not linked in any way to these companies.
Working Hours - Therefore limited operates Monday - Friday 9am - 6pm
We do not work Saturdays, Sundays or Bank Holidays.
For outside these hours we have a telephone message service or you may contact us via email.
Special offers and discounts
Any special offers we display are great bargains, however are only valid for the time shown on the website, once removed they cannot be honoured. Voucher codes are only valid for one use per person. Voucher codes are only valid for the time period given and can be withdrawn at any time.
Orders and Product/Stock
Orders placed via our website and over the phone are processed and normally confirmed within 24 working hours via email. We will always reply should we feel we need to cancel your order and we reserve the right to cancel any order placed with us at anytime. If you do not receive a confirmation email from us please check your SPAM filtering and then contact us immediately, do not assume everything is ok.
Where possible we keep items in stock, however from time to time some items may be out of stock. Should you require goods within a specific timescale you may call us to discuss stock and lead times with us.
OUR ORDER RESPONSIBILITIES
1) Endeavour to process and confirm your order within 24 working hours from our check-out process being completed, or phone order details being taken.
2) Keep you informed of any issues with your order in regards to stock levels and estimated delivery dates. Should any estimates we have given change we will inform you as soon as we know.
3) We aim to despatch goods within 48hrs of order, Mon-Fri, excluding public holidays and the break between Christmas and New Year. We aim to deliver all goods within 7 days from ordering for UK orders and 28 days for non-UK orders. You may cancel your order at anytime before despatch by sending an email to info@bytherefore.com, although it may not always be possible to stop goods from being sent out as despatch instructions are sent electronically to our warehouse as soon as your order is placed.
4) We are customer service led, when given specific instructions from our customer we endeavour to carry these out. However, we do ask for your understanding when requests things infrequently don't go to plan.
YOUR ORDERING RESPONSIBILITIES
By placing an order with us you agree to the following:
1) To pay for the goods in full with your own funds or with funds you are authorised to use.
2) To be available to receive the goods via courier or postal services that require a signature between the hours of 8am - 5pm Monday - Friday. Or give instructions for items to be left and you agree to the terms detailed in DELIVERIES & DELIVERY SPECIAL INSTRUCTIONS below.
3) If on the very rare occasion we have informed you that your delivery is due and you have not received a failure card at the address and it is out of the delivery times, you must inform us straight away by leaving a phone message or sending an email.
4) To check the goods within 24 hours of arrival and inform us within 48 hours of any damages due to delivery. Please see the “my goods are damaged” section for more information.
Pricing charge and payments
All prices shown on bytherfore.com are VAT inclusive @ 15%.
A VAT invoice/receipt will be enclosed with each order.
Delivery charges are explained on each products technical specification page.
All orders (including trade) must be paid for in full before any goods are despatched.
We accept all major credit cards except American Express.
Website orders can only be placed using a valid UK credit card via Protx secure payment processing.
Phone orders can be paid for via Credit Card, Postal Order or Cheque. However a payment by cheque must clear into our bank before we will despatch your order.
Delivery
Our products can be delivered anywhere in the world. All our deliveries are made using Royal Mail or well known courier companies. Postage and packaging are not included in the unit price of each item and will be charged separately on each order. Charges can be found on each products technical page.
Courier companies charge us more for delivering to areas outside mainland UK even though they are classed as UK. We are sorry but we have to charge these costs on.
Should you require delivery to any of the areas below, please place your order as normal and we will contact you during processing your order with an exact additional cost, at which point you may cancel your order should you want to.
These are the estimated charges for areas outside mainland UK as set by our courier.
Isle of Wight - additional charge of £12 per delivery.
Northern Ireland, Scottish Highlands, Scottish Isles, Orkney Isles, Shetland Isles, Isle of Man, Isles of Scilly, Guernsey & Jersey - additional £17 per delivery -
We will give free delivery on the above destinations for orders over £200.00
We will however deduct the VAT from your order at processing for invoice addresses in Jersey and Guernsey.
We have carefully chosen the companies we use for despatching orders, however we cannot be held responsible for the third party services we employ. We are bound by their terms and conditions of service and accept no claim of responsibility for their infrequent errors.
We accept special delivery instructions at the time of ordering online or when ordering on the phone with us. By giving these instructions you are accepting responsibility for your order to be left without a signature and understand that no claim can be made against our courier company or Therefore Ltd for missing / stolen / damaged items delivered under these instructions.
Without special instructions our courier will always require a signature. After 2 failed attempts to deliver an additional delivery charge will be asked for before another attempt is made, we will call you and ask for this payment or take the goods back. Should we receive goods back from a failed delivery we will refund your order minus all delivery charges, even when delivery was included for free in your order.
Delivery charges are non refundable in all circumstances.
After Sales Service - Returns, Exchanges, Faulty Goods
Please check which option applies to you:
Definitions:
DAMAGED = broken, marked, scratch, smashed.
FAULTY = does not operate as it should, or starts to not operate as it should.
NOT WANTED = bought but on receipt is found to not be suitable.
If you are in any doubt of a product’s suitability you should contact us via phone or email before placing an order and we will always help.
DAMAGED ON ARRIVAL
Please call or e-mail us within 48 hours and we will send a replacement. Informing us after 48 working hours will mean that we will replace the goods for free but will charge postage and packaging for the replacement good's delivery.
FAULTY WITHIN 30 DAYS OF DELIVERY
Should you find your product is faulty within 30 days of receiving your order we will replace it free of charge.
FAULTY AFTER 30 DAYS OF DELIVERY
You may contact us with your problem, however we are likely to direct you to the customer services department of the manufacturer. Though in practice we have always managed any replacements needed on behalf of the manufacturer, each case is treated separately.
UNWANTED GOODS
WITHIN 30 DAYS OF RECEIVING YOUR ORDER
If you have not used the unwanted goods and they are in their original packaging you can return the goods for a full refund to your credit card, you must inform us of your intent of this within 30 days of receipt of the goods otherwise it will be treated as unwanted with no refund after 30 days - see below. The goods must arrive back with us within 30 days of receiving them in perfect order to qualify for a full refund. Now see HOW TO RETURN instructions below.
AFTER 30 DAYS OF RECEIVING YOUR ORDER
We do not accept returns of unwanted goods after 30 days.
HOW TO RETURN
We must be informed of any returns being made for whatever the reason. Anything received without notification will not qualify for a refund. If you inform us by email or leave a message we will always confirm. Please do not assume we have had the email if you do not hear back from us.
1. Call or email us with your
2. Package the goods in the original packaging or to a similar standard with void fillers where required. You are responsible to arrange and pay for insurance should you feel it necessary for any parcels being returned to us.
3. Return the goods to Unisystems Freight Ltd, Unit 6a, The Street Industrial Estate, Heybridge Street, Maldon, Essex, CM9 4BX, UK.
From receiving the returned goods it can take up to 14 days to fully process any refund due. We will notify you the day we make the refund to your credit card, should there be any problem we will contact you.
Website Registration
To access parts of our website and order with us it is a requirement for you to register your details with us. You are responsible for maintaining the confidentially of your username and password and any activities that occur under your registration. Therefore Limited shall not be liable to any person for any loss or damage which may arise as a result of any failure by you. Registration details are exclusive to you, non-transferrable and must be treated as strictly confidential at all times.
Privacy of your personal data
Therefore Ltd is committed to protecting your right to privacy as a user of our online webstores. We will treat all personal information as confidential. We keep it on a secure server and comply with fully with all applicable UK Data Protection and consumer legislation.
To purchase from us you are required to complete our full registration process, during this we will ask you for personal information such as your name, email address, billing address, delivery address, telephone numbers, product selections, credit card details and a password. This information is necessary to complete your order, and by providing this information you agree that you do not object to us contacting you while processing your order by telephone, email, or in writing and you confirm that you do not consider any of these reason to be in breach of your rights under the Privacy and Electronic Communications Regulations 2003.
To use some of the features of our website such as wish list, competitions and download pdf information you must quick register with us where we will ask for an email address, password. These details are used to store information such as product selection and competition answers to you personally.
You should be aware that while using this website we may also collect information about where you are on the internet such as the URL you came from, your IP address, domain types, your browser type, the country and telephone area of your computer, pages of our website viewed and advertisements clicked on and any search terms that you have used. We may collect this information even if you are not registered with us. This information is used to for statistical purposes and is not disclosed or sold to third parties.
When creating a full registration you are given the option to receive marketing material from us by either email or post. Should you not want to receive this information you must select the required option. If you do allow us to contact you with marketing material you may opt out of this at anytime using the links provided in the email to unsubscribe or by returning the post to us marked as such, you may also email or call us and request removal of your details from our contact list at any time.
Your personal information will only be used within the Therefore Ltd business activities and never disclosed to an outside company for free or payment.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and or user information we are entitled to do so.
Please check back frequently to see updates or changes to our privacy policy.
We do and can make changes to this policy from time to time.
Should you have any questions or concern about the above please contact us.
Data Protection
We endeavor to take all reasonable steps to protect your personal information submitted online. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
Trade orders
Therefore Limited cannot currently accept trade orders via this website. For any trade enquiries, please contact Charlie Bradshaw on +44 (0)208 772 6750 or e-mail at charlie@bytherefore.com
Copyright
This website and its contents is the copyright of Therefore Ltd. All rights reserved.
Images shown on this website are either owned by Therefore Ltd or Therefore Ltd has been given specific permission to use the images. Images are watermarked and traceable for our protection.
You may NOT copy / download / save any of the contents, including images, from our website for anything other than personal home use.
Links to other websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their content. ACJ cannot accept any liability in respect of the use of these websites.
Accuracy of Content
Therefore Ltd has taken every care in the preparation of the content of this website.
Should we make the very rare mistake of incorrectly pricing a product we will inform you at the time of confirming your order and offer to correct or cancel your order.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on display.
Product information provided is passed on and added to from our supplier’s information and catalogues. In the rare situation where errors are made with specification and sizes please contact us.
To the extent permitted by applicable law, Therefore Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Therefore Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Damage to your computer
Therefore Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any other websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Therefore Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Cookies
New technologies are emerging on the internet that help us to deliver customised visitor experiences. In particular, there is a technology called 'cookies' which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Depending on the type of cookie we use, cookies also allow us to make our website more user friendly. For example, permanent cookies allow us to save your password so that you don't have to re-enter it every time you visit our website. If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but the functions that allow you to add items to your trolley, set up a new account or access an existing account will not be available. Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them will depend on the type of internet browser program your computer uses.
Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party website or external data suppliers. We also only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.
Your browser also generates other information, including which language the site is displayed in, and your internet protocol address (IP address). An IP address is a set of numbers which is assigned to your computer during browsing sessions whenever you log on to the internet via your internet service provider or your network (if you access the internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Therefore Ltd or any of its employees or agents or by fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Force Majeure
Therefore Ltd shall not be liable for any default due to any act of God, war, strikes, lockouts or other industrial action, difficulties obtaining labour or parts, government or other restrictions or any other event beyond the reasonable control of Therefore Ltd.
Law, Jurisdiction & Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contracts agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Last update
These terms and conditions and policies were last updated 23 Mar 2009. Therefore Limited reserves the right to change or alter these at any time and without notice. Should you have any questions or queries regarding any of the above please contact us by phone or e-mail.
